Placing Order
How can I check product availability?
Please visit our website at www.onyapıdekor.com for updated products that are available to purchase, or you may send us an email at onyapidekor@gmail.com for further information.
Do you provide furniture customization?
Thanks for your interest in product customization. As for now, the service is not available. We duly take note of your request for future improvements.
Do you provide assembly services?
All our products are designed for self-assembly. As most of our products are large and heavy, you may require more than one person to assemble them. We do provide an instruction manual as the installation guideline for product assembly.
What types of payment are accepted?
We accept payments through PayPal and Credit Card to ensure a smooth and secure payment.
Can I place an order directly with you over the phone?
For security reasons, we can not provide this service at this moment. However, our dedicated team will love to assist you in successfully placing your order online. You can reach them at 0533 284 90 22.
How can I change my billing address?
Please send an email to onyapidekor@gmail.com for further assistance.
How do I change my order?
As long as the order has not been shipped out from our warehouse, we would like to assist you in handling your request accordingly. To avoid hassle and potential loss, we encourage you to double-check your order before proceeding to payment. Please send us an email to onyapidekor@gmail.com for assistance.
How do I cancel my order?
If the order is in delivery status, we cannot guarantee that a change of address will be successful. We will try our best to accommodate your request. Please send an email to onyapidekor@gmail.com for further assistance.
Discount Code
Can I redeem the discount code for the existing discount price?
No, please be informed that the discount code only applies to the standard-priced product.
Is the discount code stackable?
No, please be informed the discount code only can be applied one time per purchase. You may use the other discount code on your next purchase.
Is there any coupon or discount code available that I can use besides the one that I have?
To explore current promotions, we recommend checking the product listing on the platform that where you plan to make the purchase. Any active discount codes, coupon codes, and special offers are displayed there.
Why I cannot use the coupon or discount code when paying?
The coupon or discount code comes with different terms and conditions. Among the reasons are: the code being used in combination with others, the code not yet being valid or having expired, the order amount not meeting the required conditions, or the product not falling within the range the code applies to.
How can I redeem the discount code that I forgot or was unable to apply?
Please send an email to onyapidekor@gmail.com immediately. In the subject of the email, please indicate your order number; in the body of the email, provide details about the discount code for further assistance.
What should I do if I cannot redeem the discount code?
Please send an email to onyapidekor@gmail.com immediately and provide us with a screen shot of the error that you encountered while trying to redeem the discount code.
How do I apply a discount code to my order?
During the checkout process, there is usually a section or a designated field where you can enter your discount code. Simply type in the code and click on the "Apply" or "Submit" button. The discount will then be applied to your order total.
Additionally, some discounts may be automatically applied at the time of checkout without the need for a discount code. Always review the promotion's terms to understand if a code is needed or if the discount applies automatically.
What should I do if my discount code doesn't work?
If your discount code doesn't work, please double-check the following:
Ensure that you have entered the code correctly.
Check if the code has expired. Some discount codes have an expiration date.
Review the terms and conditions of the discount code to see if there are any restrictions or exclusions that may apply to your order.
Contact customer service for further assistance if none of the above resolves the issue.
Can I use a discount code on a future order if I forget to apply it to my current order?
Unfortunately, discount codes usually can't be applied retroactively to an already placed order. It is important to ensure that you apply the discount code correctly before finalizing your purchase. However, you may be able to use the discount code on a future order if it is still valid and within the specified period.
Can I change my discount code for a larger discount if I find a better one after applying one to my current order?
We apologize, but we do not accept requests to change discount codes for a larger discount once it has already been applied to an order. However, if your larger discount code is still valid, you can certainly use it for a future order. We recommend carefully selecting the best discount code available before finalizing your purchase to ensure you receive the maximum savings.
Are there any exceptional circumstances where a customer can change a discount code for a larger discount after it has been applied to the current order?
While we generally do not accept requests to change discount codes after they have been applied to an order, there may be special cases where we may consider making an exception. For example, if there was a technical issue or error on our end that prevented the customer from applying the larger discount code initially, we would be happy to review the situation and make the necessary adjustments. Furthermore, if the customer has a valid reason or extenuating circumstances that warrant a change, we will assess each case individually. However, please note that we cannot guarantee approval for all requests to change applied discounts. We encourage customers to contact our customer service team with any concerns or specific situations, and we will do our best to provide appropriate assistance.
Shipping and Delivery
What is your delivery carrier?
We use FedEx, UPS, USPS, and LTL for bulk orders. For bulk order inquiries, please contact us at onyapidekor@gmail.com.
Do I need to pay for the shipping fee?
We provide free shipping within the US on all orders, excluding those to Alaska, Hawaii, APO/FPO/DPO addresses and international destinations.
What are the estimated delivery times for the package to arrive?
If the item is in stock, it will be delivered within 3 to 5 days. If the item is pre-ordered, you shall receive it within 3-5 weeks.
How does shipping work for overweight items?
We will plan shipping in advance based on the weight of the product. If it is overweight, it will be shipped in packages, and if there are too many for one order, it is also shipped in packages.
How does shipping work for large orders
We use LTL for large order shipment. You need to provide us with your direct phone number upon the order placement to facilitate the door-to-door delivery services.
What should I do, if my order status shows 'delivered' but I never received it
Please give us a call on our customer service hotline at 0533 284 90 22 for further assistance. We will advise you on the next steps accordingly.
What should I do if there is a serious delay with my shipment?
We use a standard shipping method. It cannot be expedited, postponed, or delayed. Please give us a call on our customer service hotline at 0533 284 90 22 or send us an email to onyapidekor@gmail.com for further assistance.
How can I change my shipping delivery address?
If the order is in delivery status, we cannot guarantee that an change of address will be successful. We will try our best to accommodate your request. Please send an email to onyapidekor@gmail.com for further assistance.
What is a delivery exception or abnormal delivery?
A delivery exception is when a package is temporarily stalled in transit for an unforeseen reason. Please give us a call on our customer service hotline at 0533 284 90 22 for further assistance.
What should I do if I haven't received the order confirmation email?
Please call our customer service hotline at 0533 284 90 22 or send us an email to onyapidekor@gmail.com for further assistance.
I have already paid for the item, why hasn't my order been shipped out yet?
We are sorry for the inconvenience caused. Please take a screenshot of the order status and email it, along with your order number, to onyapidekor@gmail.com. We will resolve your concern with the highest priority.
Do you offer expedited shipping options?
We don't have expedited shipping options presently, this item may be improved later.
Can you deliver my order to PO Box?
We do not send PO BOX because our products are big.
Do you charge sales tax?
We don't charge sales tax presently, but there may be changes in the later period according to the actual situation.
Do you ship internationally?
Currently, we can only provide shipping to the U.S. For further information, please e-mail us at onyapidekor@gmail.com with details of the selected product, purchasing quantity, and shipping location for a quotation.
Does the delivery price includes installation service?
The delivery prices do not include installation service. If you need it, installation service fees may apply depending on the number of items and the complexity of the installation procedure.
Can I track my shipment?
Once you have placed your order you will get an estimated delivery date in your order confirmation email. When your order leaves our warehouse we will send you another email to let you know. You are also able to log in to our website to see any updates to your order status...
